AI voice agents for e-commerce
Order status, returns, shipping questions, product recommendations — your support team handles thousands of repetitive calls. Our voice agents resolve 70%+ of these calls autonomously, instantly, and at a fraction of the cost.
Voice AI that delivers results
Measurable impact from day one. Our voice agents handle calls, book appointments, and qualify leads around the clock.
Calls Handled Without Humans
Automated end-to-end by AI agents
Response Time
Natural conversation pace
Languages Supported
Multilingual voice agents
From phone ring to booked appointment in under a minute
Your AI agent answers calls, understands intent, checks your calendar, and books the appointment — all while having a natural, sub-second conversation.
The Voice AI Pipeline
Call Comes In
Twilio / SIP
0msSpeech-to-Text
Deepgram
80msAI Thinks
GPT-4o / Claude
250msAI Speaks
ElevenLabs
400msActions Fire
CRM / Calendar
500msCall Comes In
0msTwilio / SIP
Speech-to-Text
80msDeepgram
AI Thinks
250msGPT-4o / Claude
AI Speaks
400msElevenLabs
Actions Fire
500msCRM / Calendar
Sub-second response time
Natural conversation pace
Real-time CRM lookups
Check calendar mid-call
Intelligent escalation
Warm transfer to humans
Full call transcripts
Recording for every call
What our voice agent handles
Every call type your business receives — handled instantly, consistently, 24/7.
Order Status & Tracking
Authenticate customers, pull real-time order and shipping status from your OMS, and provide carrier tracking updates — no agent needed.
What happens on a call
Authenticate customers
pull real-time order and shipping status from your OMS
and provide carrier tracking updates
no agent needed
Returns & Exchange Processing
Walk customers through your return policy, generate RMA numbers, email return labels, and process exchanges for different sizes or colors.
Product Recommendations & FAQ
Answer product questions (sizing, compatibility, availability), suggest alternatives for out-of-stock items, and upsell complementary products.
Subscription Management
Handle subscription pauses, skips, cancellations, and plan changes. Offer retention incentives before cancellation and process downgrades.
What changes when AI answers your phones
Real numbers from real deployments
From discovery to live calls in weeks
A proven process to get your AI voice agent answering real calls fast
Discovery & Call Audit
01We analyze your current call volume, most common inquiries, and pain points to design the perfect voice agent.
Typically 2-3 daysConversation Design
02We craft the agent's personality, conversation flows, function calls, and multi-level fallback handling.
Prompts, flows & fallbacksPlatform & Voice Selection
03We pick the right platform — Retell, VAPI, LiveKit, or Synthflow — and voice for your brand and budget.
Best fit for your use caseIntegration Setup
04Connect your CRM, calendar, phone system, and any backend tools the agent needs for real-time actions.
CRM, calendar, telephonyTesting & QA
05We simulate hundreds of call scenarios — accents, interruptions, edge cases, and API failures.
Edge cases & stress testingLaunch & Optimize
06Go live with monitoring dashboards. We iterate on prompts and flows weekly based on real call data.
Live in 2-6 weeksPlatform-agnostic. Best-in-class tools.
We evaluate 15+ voice AI platforms and pick the right stack for your budget, latency requirements, and scale.
Retell AI
Low-latency voice orchestration
VAPI
Custom voice pipelines
LiveKit
Open-source realtime infra
Synthflow
No-code voice agents
OpenAI
GPT-4o & Realtime API
Deepgram
Speech-to-text (STT)
ElevenLabs
Text-to-speech (TTS)
Bland AI
Enterprise voice at scale
Twilio
Phone numbers & SIP trunking
GoHighLevel
CRM & calendar sync
n8n
Workflow automation
Python
Custom integrations & APIs
Also experienced with Anthropic Claude, Make, HubSpot, Salesforce, Vonage, and 3CX
Voice AI for E-Commerce — FAQ
Common questions about voice AI agents for e-commerce
We integrate with Shopify, WooCommerce, Magento, BigCommerce, and custom platforms. The AI can pull order details, check inventory, process returns, and update customer records in real time.
The AI is trained in de-escalation techniques — empathetic acknowledgment, active listening, and solution-focused responses. If sentiment drops below a threshold or the customer requests a human, it warm-transfers with full context.
Yes. We build a knowledge base from your product catalog, FAQ, support docs, and past tickets. The AI retrieves accurate, context-specific answers using RAG (Retrieval-Augmented Generation) from your data.
Our voice agents support 30+ languages with native-quality accents. The AI auto-detects the caller’s language and switches seamlessly. Perfect for international e-commerce brands.
Voice AI for other industries
Ready to automate calls for your e-commerce business?
Tell us about your call volume and use case. We\u2019ll design a voice agent that pays for itself in the first month.